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Tuesday, October 24 • 9:45am - 11:15am
Engaging the Mandatory Participant LIMITED

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Limited Capacity seats available

Customers mandated to work with you can often be difficult to engage. Learn how to find the motivations they bring with them and use their motivations to engage them to see the value of the services you have to offer.

avatar for Beverly Ford

Beverly Ford

Consultant, ASM Associates
Dr. Beverly O. Ford is an author and President of ASM Associates, a training and consulting firm that specializes in staff training for human service professionals. Since 1989 she has conducted training in case management, employment preparation, welfare reform, and client empowe... Read More →

Tuesday October 24, 2017 9:45am - 11:15am
Grand Cypress H Hyatt Regency, 1st Floor